Shipping & returns
Written plainly, because nobody enjoys reading this part. All prices are in Australian dollars and include GST. This is a demonstration site: no orders are processed, so none of the terms below are operating terms of a real business.
Shipping within Australia
We ship Australia-wide only. Orders are packed by hand in Fremantle and generally leave the workshop within one to two business days.
- Orders over $150: free standard shipping.
- Standard shipping otherwise: flat $12.
- WA regional and the Northern Territory: $18.
- Express: an additional $9 on top of the standard rate.
Delivery times once dispatched
| State or territory | Estimate |
|---|---|
| Australian Capital Territory | 4–6 business days |
| New South Wales | 4–6 business days |
| Northern Territory | 5–9 business days |
| Queensland | 5–7 business days |
| South Australia | 3–5 business days |
| Tasmania | 5–8 business days |
| Victoria | 4–6 business days |
| Western Australia | 1–3 business days |
These are estimates from the delivery service we use, not guarantees. Remote addresses and holiday periods run longer.
Breakages and faults
Ceramics travel well when they're packed properly, and occasionally they don't survive anyway. If something arrives broken or faulty, email a photo of the piece and the carton to hello@example.com.au within seven days of delivery and we'll replace it or refund it. You don't have to send a broken piece back.
Change of mind
If you simply don't want a piece, you can return it within 30 days of delivery, unused and in its original packaging, for a refund of the purchase price. Return postage is yours to pay and we ask you to send it with tracking, because we can only refund what arrives back in sellable condition. Sale items and commissioned work are excluded from change-of-mind returns.
This change-of-mind policy is our own offer. We choose the terms, and we could change them for future orders.
Your consumer guarantees
Separately from anything above, goods sold in Australia come with consumer guarantees under the Australian Consumer Law. Those rights are set by law, they apply regardless of our own policies, and nothing on this page limits or replaces them. Where a problem with a piece is a major failure under that law, the remedy is yours to choose within what the law provides; for other problems, we may repair, replace or refund.
We've deliberately not restated the detail of the legislation here. If you want to know exactly what the consumer guarantees cover, the Australian Competition and Consumer Commission publishes it in plain language.
Getting in touch
Email hello@example.com.au or call (08) 9123 4567, Thursday to Saturday, 10am – 4pm. Address enquiries and returns to 12 Example Street, Fremantle WA 6160. These are placeholder details on a demonstration site.
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